Anyone at the Jason Mraz concert last night understands what it takes to accumulate 1000 true fans.
Just before his last song of the evening, Jason hummed and hawed through a few parting words. Lost among the Toronto shout outs was a simple phrase that struck a chord.
It’s a pretty cool thing to acknowledge that someone [...]
Since the beginning of time, the rule has been 1 in 10. For every 10 contacts you make, 1 ends up being a customer.
Hold that thought.
When I dine out, I generally tip 15%. I don’t reward servers for being above average. I don’t punish them for being a little off. About 1 in 10 times [...]
For fun. Thanks Stef.
Give it to everyone until they’ve unearned it. What is there to lose?
If a customer rips into you (the rude way) - then they don’t have management training. This doesn’t mean they don’t have a valuable insight for you. It’s your job to extract it from the rubble.
If you’re owed money - don’t ask [...]